First let me start by saying, I found Dr. Mountcastle online and after being extremely disappointed by customer service at other practices. I was blown away by the friendliness and responsiveness of the staff. At my initial consultation, I was a nervous wreck however from the entrance, the front desk staff put me at ease with their kindness along with the spa like atmosphere of the practice. During my consultation, everything was explained in detail, I was given the chance to give a back story as to why I wanted a breast reduction. I never felt rushed during this appointment and Dr. Mountcastle and staff made sure I understood, I wasn't the first woman to feel this way and assured me that they could help me attain the image of myself that I had always envisioned. I'm not sure if all of his patients had the challenge of paying for the procedure but that was one of my MAIN concerns. Well unbeknownst to me, he has a couple of angels on his staff, Janis Bullen and Ashley Baker. Janis called me about 3 weeks after my consultation and informed me that my insurance would cover the procedure. I cried and she stayed on the phone as I completely turned into a ball of emotions. It felt as if I was talking to a family member, she stayed on the phone and shared in my moment of joy. At that moment, she spoke to me as someone in her circle and it meant so much. Janis kept me informed of any changes and also ensured that all the logistics of my appointment were set and that I was taken care of. JANIS YOU ARE WONDERFUL!!!! The day of surgery, as it had been explained to my husband and I, everything went SUPER smooth. This was my first surgery ever and as you might guess, I was a bit on edge. The nurses were great, however when Dr. Mountcastle came in, I knew it was game time. He again confirmed what we were doing and drew his road map and we were off. I don't remember much but I know I woke up to my husband staring and just saying, "Wow babe!" I am just over a week post surgery and can I just tell you, not only do I love the result, my husband says my new breasts are amazing and spectacular. LOL I have received so many compliments already and I'm not even done healing!!! SUPER EXCITED!!!! Now before I go, I mentioned another angel at Dr. Mountcastle's practice, her name is Ashley. She has been so wonderful throughout this process. From the first time she called me back from the front lobby, she was warm, caring and showed genuine excitement for what we be a life changing experience for me. Ashley was super knowledgeable and has a knack for helping to put you at ease and helping you to enjoy your moment. She has been a constant point of reassurance during this process in helping a first time surgery patient feel at ease about all that comes along with surgery. She is very responsive when I have had questions or concerns and always met me with that wonderful smile. ASHLEY, YOU ARE OFFICIALLY MY NEW FRIEND!!! I truly want to thank Dr. Mountcastle, Janis, Ashley as well as the rest of the staff for changing my life and for being EXCELLENT at what you do. I now get to see myself as I have envisioned for the first time in my adult life. I hope that my review gives you some idea of how great I think you guys are and hope that any potential new clients see how great you are. MANY THANKS!!!! More
Reviews for Janis Bullen Near Northern Virginia
Learn more about Ashburn, VA plastic surgeon, Dr. Timothy Mountcastle and his remarkable staff, through the eyes of their patients as you are making your surgery decisions. He wholeheartedly accepts all feedback at Mountcastle Plastic Surgery & Vein Institute. Patients distinguish our board-certified plastic surgeon as one of the best in Northern Virginia. Devote some time reading through their stories, recommendations and reviews of procedures they experienced first hand. Dr. Mountcastle was recognized in 2014 and 2015, Northern Virginia Magazine as a “Top Plastic Surgeon,” and he received the Loudoun Times-Mirror Reader’s Choice Award for Best Plastic Surgeon in Loudoun County. Please review all the testimonials for yourself regarding Mountcastle Plastic Surgery & Vein Institute.
* All information subject to change. All gallery images contain real patients and are the property of Mountcastle Plastic Surgery & Vein Institute. Individual results are not guaranteed and may vary.